Industry veteran, Janet Livingston, founded AnswerCenter America, Inc
ABOUT CALL CENTER SALES PRO
24/7/365 live answering ensures that phones are answered, customers are helped, and the messages are delivered the way you want.
We’ll take your calls so you can focus on your business
CALL CENTER SALES PRO FOCUSES ON SUPPORTING BUSINESSES THROUGH CUSTOMER SUPPORT SOLUTIONS.
We are a woman and minority-owned and operated company with a tight-knit team that works to meet your needs. By combining technology solutions, exceptional customer service, and North-American based agents, we work to complement your business and become A Seamless Extension of You.
Call Center Sales Pro is driven by 5 commitments that effect how we treat each other and our customers.
Kindness
Communication
Ambition
Accountability
Integrity
History of Call Center Sales Pro
After retiring from her career in telephone answering service call centers, Janet took on clients on a consulting basis.
Additional consulting clients turned into a new company: Call Center Sales Pro.
Answering Service One was founded to provide telephone answering services to businesses in need of call center support.
New Connections Communications Services and Redding Answering Service join the Call Center Sales Pro network resulting in almost 50 years experience combined in medical answering services solutions.
- Seagate Connections joins the Call Center Sales Pro network
- Call Center Sales Pro introduces business process outsourcing (BPO) and custom services for their call center clients.
Call Center Sales Pro is awarded Knoxville-Area Chamber prestigious Pinnacle Business Award in the “Women-Owned Business Excellence” category
- MedCall Plus brand is formed from existing clients and services to focus solely on the growing complexity of medical answering service needs.
- ServiceCall Plus is formed to serve the need of the service industry
- Call Center Sales Pro and Subsidiary companies are awarded various recognition such as Stevie Awards Silver Female Executive of the Year, INC. 5000 list, and more!
- CCSP builds new, company-owned location in Merida , Mexico.
- CSSP adds new, company-owned MedCall Plus location in Tampa, FL.
Our Team
Janet Livingtson
President / CEO
Janet has crafted an award-winning career in telephone answering services and outsourced call centers. She’s a renowned industry authority, specializing in growth, scalability, and sales and marketing. Alongside managing a suite of telephone answering service companies, she consults center owners and managers, offering GAP analysis, operations evaluation, and executive coaching. Janet’s expertise, serving small businesses to Fortune-ranked companies, has driven business expansion and profitability.
Tracie Mexner
Director of Client Services
Tracie is an experienced executive with over 20 years in the medical industry, specializing in client relations and partnership management with hospitals, clinics, and vendors. She has expertise in medical devices, pharmaceuticals, and hospital technology, helping businesses improve profitability, compliance, and communication. As Director of Client Services, Tracie ensures a smooth transition from sales to operations, serving as the main contact for enterprise partners. She focuses on partner satisfaction, resolving issues, and aligning internal teams with partner goals. Tracie is passionate about client growth, problem-solving, and driving success through strong partnerships.
Stephanie McMillan
Director of Finance / HR
Stephanie’s five-year tenure at Call Center Sales Pro has been marked by significant team growth and personal advancement. Starting in an HR position, her talent quickly earned her a promotion to Director of Finance. Stephanie continues to invest in helping others, guided by her favorite quote from Howard Schultz: “Risk more than others think is safe. Care more than others think is wise. Dream more than others think is practical. Expect more than others think is possible”. Her approach exemplifies the balance of care, aspiration, and high expectations that fuels her success.
Tyler Duley
Chief Revenue Officer
An accomplished executive who drives revenue growth and strategic market expansion, Tyler Duley brings extensive experience from the CCaaS and UCaaS industry to his position as CRO. He oversees the company’s revenue strategy, drawing on prior roles at top contact center technology firms such as Genesys and Edify. With a proven ability to foster business development, optimize sales processes, and align company strategy with client needs, Tyler helps CCSP scale while enhancing customer engagement. His focus on client retention and growth is instrumental in driving ongoing success in a highly competitive marketplace.