Fulfillment
Outsource some or all of your fulfillment process to support your busy team. From taking orders to invoicing calls, our Business Processing team will function as a seamless extension of you.
BUSINESS PROCESS OUTSOURCING SERVICES
Save time, money, and sanity by choosing the right partner to get the job done.
Business Process Outsourcing services
Lead Qualification
Cut through the noise with our lead qualification expertise. It takes time to prioritize leads for your sales team so we can help qualify them with a process that works best for you.
Lead Generation
Launching a new product, or service, or exploring a new market without an established audience is difficult. Our lead generation team comes equipped with insightful and confidence-rated tools to aid your success.
Appointment Scheduling
Setting up appointments can be stressful for small business owners needing more support or in-house staff. A full calendar is a key to success, and companies suffer the loss of revenue by not focusing on appointment setting.
Sales Support
Our Business Process Outsourcing team takes pride in customer creation, experience, and retention. Based on your needs, we offer a unique mix of sales support services that can save time and money and help meet campaign target goals.
Your Projects, Our BPO Service Pros
Call Center Sales Pro successfully navigates the challenges of call center management, bringing its expertise in outsourced call handling – outperforming and retraining the internal support team in the process. Depending on the role, CCSP can be the provider that delivers the short or long-term specialized staffing you need at a fraction of the cost of in-house hires.
How Our BPO Services Benefit Our Clients
The Orthopaedic Medical Group of Tampa Bay (OMGTB) is a hospital that provides orthopedic care, and under normal conditions, they receive up to 600 daily calls. CCSP gives customizable solutions, attentive service, and the ability to integrate with their existing operations seamlessly.
Some of our integration results:
- CCSP achieved a 50% reduction in average call handle time, resulting in higher patient satisfaction.
- OMGTB recently launched two new branches, and CCSP successfully handles the additional administrative workload.
- Calls are now greeted within 15 seconds, a reduction from the previous average of one minute.
- Abandoned calls have been reduced from over 15% to less than 5%.
- Appointment calls increased by 10% per month, raising the number of patients seen monthly.
- OMGTB has integrated effective strategies and processes into its internal call center operations, significantly improving call handling times and overall patient experience.
Need a BPO Service Quote? Call our business process outsourcing experts: 800-901-7706
Industries We Provide Business Process Outsourcing
- Medical Industry
- Government or municipal
- Higher education
- Legal
- Service Industry
- Property Management
Why Choose Call Center Sales Pro For BPO Services?
- Enhanced Efficiency: Our BPO services streamline operations, allowing clients to focus on core business activities while we handle non-core tasks.
- Cost Savings: By outsourcing tasks to us, clients can reduce overhead costs associated with hiring and training staff, as well as operational expenses.
- Access to Specialized Expertise: Clients benefit from our team’s specialized skills and experience in various areas, ensuring high-quality service delivery.
- Enhanced Customer Satisfaction: Our BPO services enable clients to deliver exceptional customer experiences through efficient and effective support services.
- Compliance and Risk Management: We ensure that all tasks are performed in compliance with relevant regulations and industry standards, mitigating risks for our clients.